Shipping Charges & Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
Estimated shipping charges will be displayed in your Shopping Cart after you have signed in to your registered online account. Final shipping charges will be displayed during Checkout, once a shipping address has been entered and a shipping method has been selected. For all other customers, the Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected. Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes will result in a surcharge. This is based on your default shipping address.
Continental United States
- Standard (2 – 5 business days)
- 2nd Day (2 business days)
- Next Day (1 business day)
Continental United States – P.O. Boxes, Alaska/Hawaii
- USPS Priority Mail (3 – 6 business days)
APO/FPO, U.S. Territories*
- USPS Priority Mail (7 – 13 business days)
- Please note that selected items may not be shippable by USPS due to weight, size and dimension.
*Use your USPS shipment tracking number to confirm the delivery date of your package by visiting the USPS web site. Please note that USPS does not track the progress of your shipment, just delivery confirmation. Sorry, we do not ship to addresses within the U.S. Virgin Islands.
Everyday Free Shipping on $500
- Free Standard Shipping automatically applies to your qualifying minimum online purchase subtotal of $500. No promotion code necessary. Subtotal refers to amount of order before taxes and shipping. All Free Shipping is based on Standard Shipping rates. P.O. Boxes, Alaska/Hawaii are based on USPS Priority Mail. oversized items may incur an additional per-item shipping & handling fee or surcharge. Additional fees may apply and will be noted on the Product Detail page and/or Shopping Cart.
- Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes will result in a surcharge. This is based on your default shipping address.
PetcoOne Membership Free Shipping
- Free Standard Shipping automatically applies to your qualifying online order. No promotion code necessary. All Free Shipping is based on Standard Shipping rates. P.O. Boxes, Alaska/Hawaii require USPS Priority Mail and do not qualify for free standard shipping.
- In order to qualify for free shipping on your order, you must have an active arowanafishfarm Membership and be logged into the account attached to that membership.
- Exclusions: live fish & rock, aquatic gravel and accents; crickets, live food and frozen food; Repeat Delivery orders and subscriptions; out-of-stock items, Donations, arowanafishfarm Gift Cards and eGift Cards; items shipped through white glove delivery or LTL delivery; orders exceeding the maximum weight limit of 300 lbs.; and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
- arowanafishfarm.com charges applicable tax on all orders shipped to states in which arowanafishfarm has a physical location.
- Promotion cannot be redistributed or used in combination with any other offer.
- arowanafishfarm.com in its sole discretion may refuse to redeem any Promotion that it believes in good faith to be fraudulently or improperly obtained.
- Offer valid only at arowanafishfarm.com.
Live Fish Delivery Information
Live Fish Delivery Schedule
The following schedule shows anticipated delivery based on the day you place your order. As delivery issues (such as inclement weather) may arise, please wait for an email confirming the delivery date for your order.
If we need to contact you for any reason about your order, shipping of your package may be affected. Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.
Fish and Invertebrates
All Fish and Invertebrates are shipped via Next Day Shipping, unless you selected Saturday Delivery.
|Order By 11:00 PM PT||Receive On|
If you are unable to receive your shipment during the week, Saturday Delivery is available for an additional $25.50 per order. Orders placed by 11:00 PM PT Thursday will be delivered on Saturday of the same week. Orders placed after 11:00 PM PT Thursday through Saturday will be delivered on the following Saturday.
arowanafishfarm takes great care to ensure that the Live Fish & Invertebrates you order arrives safely and in healthy condition. All Aquatic Life are guaranteed to stay alive for 30 days from the day they arrive at your home or we will gladly refund your money.
Returns or refunds cannot be offered on Live Fish & Invertebrates that you decide you do not want. Please ensure the items you order are what you want before finalizing the order.
If you experience a loss of your marine fish, freshwater fish, or invertebrates within 30 days of delivery please contact Customer Relations at 323-776-6191.
- You must contact Customer Relations within the required time frame as stated above. No refund can be offered if contact is not made within these time frames.
- You must email the Customer Relations team a photograph of your specimen as proof of loss.
- Please do not mail any specimens back to arowanafishfarm .
- Live Fish & Invertebrates refunds may only be given by contacting Customer Relations and cannot be given at any arowanafishfarm store location. Live Fish & Invertebrates CANNOT be returned to any
arowanafishfarm or Unleashed by arowanafishfarm stores.
- Please have your order number available when contacting Customer Relations.
Terms & Conditions
In order to ensure that the Live Fish & Invertebrates are kept in a safe environment, please be available to sign for the package the day that the order arrives. Please accept the package even if it is late, as it cannot be returned to the vendor. If you are not available to sign for the package,
arowanafishfarm can only guarantee a refund of the price of the Live Fish & Invertebrates and not the shipping cost.
If regrettably your Live Fish & Invertebrates arrives deceased, Petco will gladly issue a refund or a replacement. One-time replacements are issued at
arowanafishfarm ‘s discretion and based on availability of the Live Fish & Invertebrates you ordered. If you signed for the package and a refund is issued, you will also be refunded the prorated shipping cost for the deceased Live Fish & Invertebrates.
Live Fish & Invertebrates arrivals must be acclimated immediately upon receipt.
arowanafishfarm recommends that all new Live Fish & Invertebrates be quarantined for 14 days. arowanafishfarm will not refund or replace any existing Live Fish & Invertebrates that is injured or becomes ill as a result of introducing new Live Fish & Invertebrates to your aquarium.
Disclaimer: The Live Fish & Invertebrates information, temperament guidelines and care requirements provided on this web site are based on Petco’s experience and research, and will be applicable in most cases. However, each specimen is unique and some Live Fish & Invertebrates care requirements may not match information from other sources. There are often differing opinions on the care of Live Fish & Invertebrates species, even among experts. Therefore, we encourage you to conduct your own research, especially if you have questions about best practices to care for your Live Fish & Invertebrates.
In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be canceled from your order. You may reorder once they become available again.
The rates listed below are your shipping costs. There are no additional hidden charges for shipping, boxes, heat or cool packs, etc. Petco is a name you can trust.
Fish and Invertebrates
All Fish & Invertebrates are shipping via Next Day Shipping.
|Live Fish Subtotal||Shipping Cost|
|Up to $59.99||$50.00|
|$400.00 to $499.99||$35.00|
|$500.00 or more||FREE!|
If you are unable to receive your shipment during the week, Saturday Delivery is available for an additional $25.50 per order. Orders placed by 11PM PST Thursday will be delivered on Saturday of the same week. Orders placed after 11PM PST Thursday through Saturday will be delivered on the following Saturday.